The primary function of this position is to research medical claim denials, and underpayments. The successful candidate will have the responsibility for making necessary corrections to meet billing guidelines. Will be accountable for problem identification and resolution of ongoing denials and underpayments. Will prepare and submit reviews and appeals to third party carriers and research and identify re-bills, write offs and refunds, as necessary. Must be detail oriented, thorough, accurate, organized and have good follow through skills, with the ability to handle high volume with deadline pressures. Requires computer knowledge, good analytical skills and knowledge of carrier guidelines and billing requirements helpful. Must possess excellent written and verbal communication skills.

This position will support the daily operations of the sales office. The successful candidate will have the responsibility for providing excellent customer service to both internal and external customers, supervising sales office staff and handling difficult customers and follows customer service complaints or escalated issues through resolution. Will monitor new business and re-order business processed at Center level and interviews, selects and trains employees. Requires 3 years supervisory experience, preferably in a customer service and/or healthcare environment, excellent verbal and written communication skills and good project management and strong organizational skills.

The primary Training Specialist will manage all aspects of training and development for contact center staff, with the focus on the knowledge and skills needs of front-line employees. The successful candidate will have the responsibility for establishing a contact center training and development strategic plan, which supports the department’s strategic plan and the Company’s mission and priorities. This position works closely with internal stakeholders and analyzes contact center results to identify critical employee skill/knowledge gaps and forecast upcoming training needs and recommends and implements the most effective and efficient learning interventions to drive high performance. Will participate in establishment of performance standards to evaluate new hires and aid in the transition from new hire training to on-the-job training performance and creates tools and mechanisms for measuring learning outcomes and demonstrating the business impact of learning programs. Requires 3 or more years developing and delivering training content with experience in contact center strongly preferred. Understanding of instructional design and adult education and training concepts in all aspects of training strategy, design, development, delivery and evaluation is necessary. Must have experience selecting and employing a range of instructional methods and delivery options, measuring training results and outcomes and possess exceptional instructional design and material production skills, including attention to detail, ability to organize content, grammar and proofreading skills, and an engaging writing style. Must be proficient using Microsoft PowerPoint, Excel and Word and experience developing e-learning content using a rapid e-learn development tool such as Articulate or Captivate.

Handles incoming and outgoing customer calls in a call center environment and enters customer order information into the computer. Must have 1-2 years customer service experience. Call center experience preferred. T35 wpm required. Data entry skills needed.

Answers incoming calls/faxes, taking orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, record the data into the computer and place orders. Will be responsible to resolve customer complaints, enter orders using AS400 and attends to walk in customers. Will up sell and cross-sell to meet customer need and process authorizations and support documentation to ensure corporate compliance. Must have 2+ years customer service experience, excellent verbal and written communication skills, PC knowledge and Windows experience preferred, type 35+ WPM. English/Spanish bilingual preferred.

The Documentation Clerk contacts medical professionals for documents required to service our customers. Will also be responsible for a variety of administrative duties, including electronic maintenance of customer information, faxing, filing and document preparation. Requires 1-2 years general clerical/customer service experience, computer knowledge and attention to detail.

The Documentation Clerk contacts medical professionals for documents required to service our customers. Will also be responsible for a variety of administrative duties, including electronic maintenance of customer information, faxing, filing and document preparation. Requires 1-2 years general clerical/customer service experience, computer knowledge and attention to detail.

The primary function of this position is to meet customers’ needs and drive high levels of customer satisfaction. The successful candidate will have the responsibility of working with internal and external stakeholders to develop a consistent quality vision and standards. The QA Specialist is responsible for designing and managing a contact center quality-monitoring program that increases compliance, efficiency, accuracy and customer satisfaction and reduced rework and repeat calls. They will champions the quality function and educates contact center staff on relevant quality issues and collaboratively develops effective quality monitoring standards and tools, and educates the contact center stakeholders on cross functional issues related to quality. Ensures consistent understanding and application of quality requirements by providing ongoing coaching, skills training and facilitating education and calibration sessions. Compiles quality reports and performance trends, analyzes results and works with team members to improve performance and recommends process and program improvements. Requires 3 or more years experience in a call center environment. Must have experience leading the quality function within a contact center with responsibility for all aspects of quality monitoring, including development of quality criteria, and an exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles. Superior interpersonal skills and ability to effectively motivate and inspire front line employees to higher levels of performance are necessary.

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program. The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives. The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service. Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies. Provides recommendations, develops, tests and implements nutrition education tools to be used in the field. Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence. Must be a Registered Dietitian with current licensure. Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills. Experience with pediatric patients is preferred. Requires ability to travel.

The primary function of this position is to use clinical skills and background to support the Sales Office in achieving the objectives of the Enteral Nutrition Support Program. The successful candidate will have the responsibility for working with the Corporate Registered Dietitian to achieve the overall company goals and objectives. The RD provides clinical support to nutritional assessments of potential and current customers working in conjunction with Sales and Marketing teams to increase the number of tube fed patients on SHC service. Performs sales support activities in specified region and assists Marketing in developing clinically sufficient Enteral product formularies. Provides recommendations, develops, tests and implements nutrition education tools to be used in the field. Will participate in Health Fairs and other community events to increase community knowledge of SHC Enteral Program and in regional professional organizations to support company marketing efforts and increase regional presence. Must be a Registered Dietitian with current licensure. Ability to develop professional relationships with customers, referral sources, vendors and company personnel and possess excellent written and verbal communication skills. Experience with pediatric patients is preferred. Requires ability to travel.